Case Study: Biting Off More Than They Could Chew (Software Deployment Experts)
The Problem
The deployment team at a boutique Information Technology (IT) consulting firm faced the daunting task of deploying a new SaaS platform into a company with more then 200,000 employees. The team had never assisted with a deployment to a population of this size, so they needed insights from experienced IT professionals to collect best practices and deployment strategies before moving forward with the launch. They needed the perspectives of a few dozen professionals, but didn’t have time to speak with each individually.
Critical Issues
Speed Efficiency Strategic Guidance
The Solution
Within 48 hours, Maven had deployed and closed an Electronic Survey of 25 IT professionals and other software deployment experts with experience deploying that particular SaaS platform in large organizations. They scheduled Telephone Consultations to follow up with the four most insightful respondents, and over the span of two days gained a better understanding of how to successfully conduct a IT software deployment of that scale. The insights generated confirmed some of the team’s planned strategies, but also introduced them to new best-practices that would allow them to successfully deploy the platform efficiently and effectively. A few months later, the deployment team had a successful launch of the new SaaS product for their customer.
“Getting a company of that size to add a new tool to their shed is not easy, but with the insights we gathered from your Mavens, we were able to confidently develop an action plan for deployment. Our customer is happy and so are we.”
– Senior Project Manager
